When you purchase items from Tween to Teen Australia it is very important you ensure your postage details are correct to enable timely delivery of your package. If you have accidentally placed the wrong address of the order please send an email to service@tweentoteen.com.au with the subject heading POSTAGE CORRECTION, and if the item has not been dispatched the amendment will be actioned. In the event an incorrect address has been provided Tween to Teen Australia is not responsible for the replacement of the item and if the item is returned to us new postage fees will apply should you request the item to be resent.
Tween to Teen Australia does not request a signature for any items its posts. However, Australia Post will not leave a parcel in an area they deem it unsafe/exposed and this decision is at the discretion of the postal worker. Tween to Teen can write ‘Authority to Leave’ on the parcel, however, there is no guarantee this will be adhered to by the Australia Post postal worker.
Tween to Teen Australia accepts Visa, Mastercard, Paypal and GooglePay. If you find that none of these payment methods suitable and would like direct bank transfer please email service@tweentoteen.com.au with the subject heading of PAYMENT OPTIONS, and we can provide the necessary details. Items will not be dispatched until payment has been received into our accounts.
Tween to Teen is an online-only store and does not support pick up of items directly from our warehouse.
All product images are directly from the manufacturer and Tween to Teen Australia ensures high-quality images to best represent the product. Please note the exact colours of items are affected by the settings and quality of individual computer monitors and therefore we cannot guarantee your monitor is displaying the colour accurately.
All content on one the Tween to Teen Australia website, including but not limited to: images, texts, blog articles, logos graphics and advertisements remain the intellectual property of Tween to Teen Australia, unless otherwise attributed. Use without express permission is prohibited and may constitute a breach of copyright, trademark and other applicable laws, and may result in prosecution.
When a customer completes checkout they have the option to ‘opt-in’ or ‘opt-out’ of keeping up to date with newsletters, sales and promotions on Tween to Teen Australia. When you ‘opt-in’ to be kept up to date with news and exclusive offers you are agreeing to receive electronic communications from Tween to Teen Australia. You can unsubscribe at any time from these electronic communications by clicking the ‘Unsubscribe’ option at the bottom of the email received.
Note. Tween to Teen Australia does not share, distribute or sell customer contact details to any other third party.
Tween to Teen will be taking a short break from 17th December to 10 Jan 2025.
We look forward to brining you an even larger selection of gifts in 2025.
Please email service@tweentoteen.com.au for any customer support issues.
